Frequently asked Questions
how can i track my order
You can find the details at We deliver your order to your address in 3-7 working days in a standard delivery.
When will my order be delivered?
Orders are delivered within 3-7 business days. (Delivery conditions of some regions may differ. For detailed information, you can contact your cargo branch on the screen after clicking the Where is My Cargo link.)
What is the shipping fee?
Shipping service is free
Which shipping companies do you work with?
We ship to America by DHL to Europe by DPD.
How many days after placing an order will the products be shipped?
We deliver your order after a maximum of 2 working days.
My order has not arrived, what should I do?
First of all, you should click on the Where is My Cargo link on the page to see the status of your order. Because the cargo may have gone to the address and could not reach the buyer. In this case, your order is waiting at the relevant cargo branch. :) Please note that this waiting period is a maximum of 3 days. After checking all these steps, if you still cannot hear from your order, you can contact us by sending an e-mail to
Do you have a mobile app for phones or tablets?
it will be very soon.. :)
How can I pay?
You can pay by credit card at
Worried about credit card security?
As the fotomagnet family, the security of your personal data is very important to us. That's why we have a very reliable and modern security system. We use a 256bit SSL security certificate that encrypts the information that is exchanged during shopping, and we offer a reliable shopping opportunity.
Are the products broken in shipping? What should I do if it breaks?
Our products are sent in special wooden boxes. Due to any possible problem during transportation, we kindly request you to make the necessary checks when receiving the product. If there is noticeable damage, impact, or breakage in the cargo package or product, you can have the cargo officer draw up a damage assessment report.
Which countries do you ship to?
We are currently shipping to the USA and Germany.

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